Voicebots have been growing in popularity as customers want to get their queries answered as efficiently as possible without long wait times. A current study by Juniper Research has found that transactions via voice assistants currently at 4.6 billion USD in 2021 will eclipse 19 billion USD by 2023. That’s over a 320% increase in value that’s ripe for the taking for companies that want to enter this space.
Not all companies will be able to stand out and make use of this growth though. Consumers have mentioned repeatedly that they do not want poorly designed conversational experiences. In order to understand what makes a good conversational experience, we have to understand exactly what a voicebot is.
What Are Voicebots?
Voicebots are programmable software that communicate with a user using voice technology to answer queries and integrates well into existing tools and knowledge-bases.
Nowadays, most voicebots are powered by Artificial Intelligence (AI) that allows a caller to navigate an interactive voice response (IVR) system with their voice, and using natural language. Instead of being stuck behind prompts like “Press 1 for billing”, callers can talk with a virtual agent that’s capable of understanding and simulating a call with a live operator. This leads to a more personalized experience that helps guide the customer to an efficient resolution.
How To Create Voicebots?
In order to develop a voicebot there are many dedicated companies to help design the conversational experience for companies interested in implementing this technology. For a do it yourself approach, you can use a natural language understanding (NLU) platform like Dialogflow to accomplish something similar. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech.
Once you help program and design the overall experience, it’s important to give your voicebot character. Customers are wary of interacting with voicebots due to poor voice experiences in the past where it seems like they’re interacting with a robot from the 70’s. The easiest way to remedy this is to use high quality custom synthetic voices from Resemble AI.
How Can You Integrate Custom AI Voices With A Voicebot?
Resemble AI has created one of the largest roster of professional AI voices with support for 44 kHz ranging across many characteristics. A unique aspect of Resemble’s work with synthetic voices is the ability to clone your own voice to use for the voicebot. With the rise of the creator economy and their budding businesses, imagine calling in to your favorite creator’s product store, like Kylie Cosmetics by Kylie Jenner and being guided by the Kylie’s own voice.
Integrating custom voices into the voicebot is also easy with Resemble’s low-latency API which allows for direct integration into tools like Dialogflow. Once connected, responses are virtually instant. It’s no surprise that many IVR and digital technology companies use Resemble’s voices for their voicebots
What’s Next For Voicebots?
In order to add more character to the voicebot if preferred, Resemble AI also has a built-in integration with OpenAI’s GPT-3 which allows for natural language and thought-provoking conversations.
With a good conversational design and custom AI voices, you are now ready to be a part of the phenomenal growth in this space. In order to learn more about integrating custom voices for your voicebot, book a demo with Resemble here.
